The Leadership Playbook

The New Return on Experience (ROE): Redefining the Fan Experience

How is the highest-ranking female business executive in baseball looking to revitalize one of Seattle's most loved sports franchises? Catie Griggs, President of Business Operations for the Seattle Mariners, joined the Albers Executive Speaker Series in April to talk about her vision. For her, it boils down to a renewed focus on the fan experience that's grounded on three principles: winning their games, creating a truly inclusive and welcoming experience to all, and offering outstanding value. Listen to the recording of Griggs' live panel where she talks about all this and her mantra, 'Doesn't Matter; Get Better'.

Hosted by Joseph M. Phillips, dean of Seattle University’s Albers School of Business and Economics, The Leadership Playbook asks top executives from the business world's most recognizable brands and companies about the stories behind their success, their leadership secrets, and the biggest obstacles they've faced and overcome. 

Follow us on leadershipplaybook.org to find out more about the show. Subscribe to listen to succeeding episodes. 

The Leadership Playbook is brought to you by RSM US, the nation's leading provider of assurance, tax, and consulting services focused on the middle market. Podcast production and music by Alvarez Audio.

 

Harriet Stephenson: All Business From Day One

For Albers' 75th year, Dean Joe Phillips sat down with the iconic Harriet Stephenson, a business professor who taught at Albers from 1967 to 2014. Stephenson, one of the few female business PhDs in her time, founded what is now the Innovation & Entrepreneurship Center (IEC) and won many awards for her teaching and her work in social entrepreneurship and small business management.

Phillips asked her how she first got interested in business (leasing her grandfather's swimming pool in Walla Walla), what it was like to be a woman in business in the 60s ("business was pretty much men"), and the origins of Albers' triple bottom line, among others. When asked how she felt about the IEC naming their business competition after her, Stephenson said with much satisfaction, "I gotta say I like it."

If you studied under Harriet or are just interested in the woman after whom our business plan competition is named, listen to understand why she's a living legend.

Hosted by Joseph M. Phillips, dean of Seattle University’s Albers School of Business and Economics, The Leadership Playbook asks top executives from the business world's most recognizable brands and companies about the stories behind their success, their leadership secrets, and the biggest obstacles they've faced and overcome. 

Follow us on leadershipplaybook.org to find out more about the show. Subscribe to listen to succeeding episodes. 

The Leadership Playbook is brought to you by RSM US, the nation's leading provider of assurance, tax, and consulting services focused on the middle market. Podcast production and music by Alvarez Audio.

 

Beyond Net Zero Carbon by 2045

In this recording of a November 2021 live panel, Puget Sound Energy CEO Mary E. Kipp talked about the dual utility's journey toward its goal of net zero carbon emissions, including natural gas sold to customers, by 2045.

A big challenge, as Kipp explained, is 'how do you optimize existing assets to make sure you decarbonize as quickly as you can and not leave anyone behind?' To meet its goal, PSE has upped transparency, asked for more input from diverse communities, and focused on partnerships in a big way. 'This climate change thing is bigger than all of us,' Kipp said. 'So let's get together and do it in a collaborative, respectful fashion.'

Hosted by Joseph M. Phillips, dean of Seattle University’s Albers School of Business and Economics, The Leadership Playbook asks top executives from the business world's most recognizable brands and companies about the stories behind their success, their leadership secrets, and the biggest obstacles they've faced and overcome. 

Follow us on leadershipplaybook.org to find out more about the show. Subscribe to listen to succeeding episodes. 

The Leadership Playbook is brought to you by RSM US, the nation's leading provider of assurance, tax, and consulting services focused on the middle market. Podcast production and music by Alvarez Audio.

Go Do. Go Try. Go Challenge.

REI Co-op President & CEO Eric Artz emphasized values and impact in this recording of the first live Albers Executive Speaker Series panel in 18 months.

With an ambitious goal to grow membership from 20 million to 50 million, Artz said their aspiration is to grow a community of 50 million who are engaged and fighting for pressing societal issues we face today such as climate change and racial equity. He also spoke about how REI is handling supply chain challenges, how he built a powerful company culture, and the advice he'd give aspiring leaders. 'Challenge yourself. Go do. Go try. When you get comfortable, force yourself to get uncomfortable, because those are the moments that you're growing.'

Hosted by Joseph M. Phillips, dean of Seattle University’s Albers School of Business and Economics, The Leadership Playbook asks top executives from the business world's most recognizable brands and companies about the stories behind their success, their leadership secrets, and the biggest obstacles they've faced and overcome. 

Follow us on leadershipplaybook.org to find out more about the show. Subscribe to listen to succeeding episodes. 

The Leadership Playbook is brought to you by RSM US, the nation's leading provider of assurance, tax, and consulting services focused on the middle market. Podcast production and music by Alvarez Audio.

 

Looking Back on 24 Years of Leadership

A panel of three former Seattle University Board of Trustees Chairs – Phyllis Campbell, Jim Sinegal, and Steve Hooper – ask outgoing SU President Father Steve Sundborg about his leadership insights, the most challenging moments in the 24 years he led SU, his post-retirement plans, and how he sees the university in the future. The panel also announces the creation of the Stephen V. Sundborg, SJ Endowment for Business Social Impact to support community outreach programs such as the Innovation & Entrepreneurship Center's RAMP-up program.

Hosted by Joseph M. Phillips, dean of Seattle University’s Albers School of Business and Economics, The Leadership Playbook asks top executives from the business world's most recognizable brands and companies about the stories behind their success, their leadership secrets, and the biggest obstacles they've faced and overcome. 

Follow us on leadershipplaybook.org to find out more about the show. Subscribe to listen to succeeding episodes. 

The Leadership Playbook is brought to you by RSM US, the nation's leading provider of assurance, tax, and consulting services focused on the middle market. Podcast production and music by Alvarez Audio.

Learning is a Continuous Journey

Challenge Seattle CEO and former Washington Governor Christine Gregoire talks to Albers Dean Joe Phillips about her experience navigating a recession, the initiatives she is spearheading in response to last year's racial unrest, and her advice for students graduating in a pandemic. The common thread throughout the episode is being open to learning throughout one's lifetime. 'Whatever you end up doing, don't assume that's your lifelong job,' she says in this episode. 'Let the doors open; let the sky be the limit.'

Hosted by Joseph M. Phillips, dean of Seattle University’s Albers School of Business and Economics, The Leadership Playbook asks top executives from the business world's most recognizable brands and companies about the stories behind their success, their leadership secrets, and the biggest obstacles they've faced and overcome. 

Follow us on leadershipplaybook.org to find out more about the show. Subscribe to listen to succeeding episodes. 

The Leadership Playbook is brought to you by RSM US, the nation's leading provider of assurance, tax, and consulting services focused on the middle market. Podcast production and music by Alvarez Audio.

Breaking Through the Clouds and Finding the Blue Sky

Alaska Air Group chairman Brad Tilden, who retired as CEO in March, reflects on the challenges, triumphs, and lessons learned in the nine years he led the Seattle-based airline. The self-confessed airline geek who 'loves the smell of jet fuel in the morning' talks about transcending the pandemic, what he is most proud of during his time as Alaska CEO, and how to spot the right talent for the airline industry. Like him, they all 'believe in the magic of flight'.

Hosted by Joseph M. Phillips, dean of Seattle University’s Albers School of Business and Economics, The Leadership Playbook asks top executives from the business world's most recognizable brands and companies about the stories behind their success, their leadership secrets, and the biggest obstacles they've faced and overcome. 

Follow us on leadershipplaybook.org to find out more about the show. Subscribe to listen to succeeding episodes. 

The Leadership Playbook is brought to you by RSM US, the nation's leading provider of assurance, tax, and consulting services focused on the middle market. Podcast production and music by Alvarez Audio.

The Path to Achievement Starts with Building Your Runway

Retail Lockbox President and CEO Craig Dawson knew he wanted to go into business when he was four years old. In this episode, he talks about how he is leveraging his experience as a Black business owner and leader in heading up the Washington Roundtable and Washington Employers for Racial Equity, how he feels strongly about championing Black business, and the advice he would give to young professionals as they start their careers. 'When I graduated, I thought I was old,' he recounts. 'What I didn't realize was how much runway I had.'

Hosted by Joseph M. Phillips, dean of Seattle University’s Albers School of Business and Economics, The Leadership Playbook asks top executives from the business world's most recognizable brands and companies about the stories behind their success, their leadership secrets, and the biggest obstacles they've faced and overcome. 

Follow us on leadershipplaybook.org to find out more about the show. Subscribe to listen to succeeding episodes. 

The Leadership Playbook is brought to you by RSM US, the nation's leading provider of assurance, tax, and consulting services focused on the middle market. Podcast production and music by Alvarez Audio.

Leader Humility and Its Surprising Role in Organizational Success

Seattle University Emeritus Professor, thought leader, and author Marilyn Gist talks about her seminal work on leading with humility and how it underpins success in the best performing organizations. Gist defines leader humility as 'feeling and displaying deep regard for others' dignity'. Her research shows that contrary to the perception that it denotes weakness, leader humility builds a strong culture and incentivizes members to bring their best selves to the table.

Hosted by Joseph M. Phillips, dean of Seattle University’s Albers School of Business and Economics, The Leadership Playbook asks top executives from the business world's most recognizable brands and companies about the stories behind their success, their leadership secrets, and the biggest obstacles they've faced and overcome. 

Follow us on leadershipplaybook.org to find out more about the show. Subscribe to listen to succeeding episodes. 

The Leadership Playbook is brought to you by RSM US, the nation's leading provider of assurance, tax, and consulting services focused on the middle market. Podcast production and music by Alvarez Audio.

Seeking the Spark in Everything

‘Talent exists everywhere, but opportunity does not.’ When the pandemic hit, K-8 digital math program DreamBox Learning opened its platform for free to schools and parents, providing a much-needed resource during trying times. President, CEO, and Board Chair Jessie Woolley-Wilson talks about COVID being a pivotal moment for DreamBox, the future of education technology, and the challenges she has faced as a renowned Black female leader in the historically male-dominated tech world.

Hosted by Joseph M. Phillips, dean of Seattle University’s Albers School of Business and Economics, The Leadership Playbook asks top executives from the business world's most recognizable brands and companies about the stories behind their success, their leadership secrets, and the biggest obstacles they've faced and overcome. 

Follow us on leadershipplaybook.org to find out more about the show. Subscribe to listen to succeeding episodes. 

The Leadership Playbook is brought to you by RSM US, the nation's leading provider of assurance, tax, and consulting services focused on the middle market. Podcast production and music by Alvarez Audio.